GENERAL PROCEDURES FOR ON-LINE PURCHASES
Creating an account
It is not necessary to create an account to make a purchase on line. You may make your purchases as a guest. There are however numerous advantages to creating an account:
Your profile and contact information will be saved; your future transactions will be handled quickly without having to go through the registration process again.
Your preferences, wish list, address book and purchase history will also be saved in the section “your account.”
You can modify your account at any time. To delete an account, write to us at email@example.com
You are responsible for maintaining the confidentiality of your account, your contact information and your password. The MNBAQ cannot be held responsible for any unauthorized use of your account. You must advise the MNBAQ as soon as possible of any unauthorized use of your account or any possible security breach by e-mail at firstname.lastname@example.org
Prices and sales tax
The prices indicated are in Canadian dollars. The applicable taxes are included in the price of tickets and memberships. The applicable taxes will be added to the price of products in the Boutique. The MNBAQ reserves the right to change its prices at any time.
No service fees will be added to your transaction.
Secure payment on line
The MNBAQ uses the SSL protocol, the standard for secure on-line purchases, to protect your credit card information. With the SSL protocol the information in your order is encrypted and transmitted securely and cannot be read by a third party. For your protection, do not send your credit card information by e-mail.
All transactions carried out on our website can be paid for only by credit card (Visa or MasterCard). The information associated with your card is never held by the MNBAQ. The information about you we require, along with your credit card information, is securely transmitted to an external supplier mandated by us to handle your transactions.
SPECIFIC PROCEDURES – ON-LINE TICKET SALES
After you have purchased your tickets on line, you will receive an e-mail confirming your order and your access code (one access code per ticket). You must present a printed copy of your access code at the MNBAQ ticket counter or be able to display it on a smart phone or electronic tablet. You may also be asked to show a piece of photo ID.
Tickets are valid for one year after the confirmation date of your order.
No refunds will be made for on-line ticket purchases except in the case of billing errors on our part.
It is not possible to purchase reduced-price tickets on line.
To take advantage of the half-rate admission offer, on Wednesdays from 5:00 p.m. to 9:00 p.m., purchase your tickets in person at the MNBAQ ticket counter.
For group rates (15 people or more), contact our group reservations service.
For any problem encountered while purchasing tickets on line, or for any question, contact us at email@example.com or at 1 866 220-2150.
SPECIFIC PROCEDURES – PURCHASING A MEMBERSHIP ON-LINE
As soon as your membership is purchased on line, your account will be created automatically if you have not already created one. If a new account is being created, you will receive an e-mail confirming the creation of your account and asking you to set your password.
After you have purchased your membership on line, you will receive an e-mail confirming your order. Your membership is valid for the period chosen (one or two years) from the date of purchase.
Once your membership is validated in our system, you will receive a new message inviting you to collect your MNBAQ Member card. In the meantime, you may visit the MNBAQ and take advantage of the other privileges your membership provides you by presenting a copy of your order confirmation e-mail.
No refunds will be made for on-line membership purchases except in the case of billing errors on our part.
For any problem encountered while purchasing a membership on line, or for any question, contact us at firstname.lastname@example.org or at 1 866 220-2150.
SPECIFIC PROCEDURES – ON-LINE BOUTIQUE
The sales taxes applicable in Canada vary according to the destination. Books are exempt from provincial sales tax.
Orders being shipped outside of Canada are not subject to Canadian sales taxes. The authorities in the country of delivery may require the payment of duty or taxes on products originating in Canada.
Shipping and handling fees
Gift certificates : No delivery charges apply.
Other products : Delivery within Canada by Canada Post: $8 plus tax per order. The delivery period is from 5 to 7 business days.
Delivery outside of Canada : We will contact you and provide you with a precise estimate of the shipping and handling charges and the delivery time and provide you with payment instructions.
Questions? Contact us at email@example.com or at 1 866 220-2150.
Once you have made your on-line purchase, you will receive an e-mail confirming your order.
When your order has been filled, you will receive a confirmation e-mail with a tracking number.
Gift certificates purchased on line will not be activated until the MNBAQ has received confirmation of receipt by the purchaser. When you receive your gift certificate(s), please write to us at firstname.lastname@example.org indicating your order confirmation number. We will then activate your gift certificate(s) immediately.
Refunds and returns
Please inspect your order upon receipt. If you are not satisfied, you may return the merchandise for exchange or refund within 10 days of receipt. We accept only returns sent at your expense for which we have been given prior notice by e-mail of your intention to return the goods. The merchandise must be returned intact in its original packaging and be accompanied by the original receipt. All refunds will be made to the same payment method used for the purchase.
No refunds will be made for gift certificates or for shipping or handling charges.
For any problem encountered while purchasing products from the Boutique on line, or for any question, contact us at email@example.com or at 1 866 220-2150.
The 15% discount granted to Members is not applicable to on-line purchases. To take advantage of this privilege, make your purchases in person at the MNBAQ Boutique.