Frequently asked questions

Yes. You will save up to $3 per ticket and you will be able to access the galleries directly as soon as you arrive. What’s more, by creating an account on our website, you can easily view your tickets and make future transactions online.

No. You’ll have direct access to galleries as soon as you arrive.

Yes. Two options are available on site: a ticket purchase terminal for greater flexibility, and the ticket counter. However, we recommend buying your ticket online to gain direct access to galleries as soon as you arrive and save up to $3.

Yes, as your ticket or card (if you are a Musée Member) may be requested at any time during your visit.

Tickets are non-refundable. 

Tickets may be changed in exceptional situations, subject to availability. However, the type of activity cannot be changed. Tickets may be changed by contacting our team on site or by phone at 418 643-2150 (toll-free in Canada: 1 866-220-2150).

If you fall into one of these categories, admission to the MNBAQ is free:

• Children aged 12 and under
• Québec residents under 20 (on the first Sunday of the month)
• Media representatives, on presentation of a press card
• ICOM (International Council of Museums) cardholders
• Members of the Société des musées du Québec
• Accès-Musée program participants and companions
• ROAM cardholders
• Institute for Canadian Citizenship’s Canoo program members
• People taking part in the Emprunter un Musée (“Borrow a museum”) program (partnership with Québec City libraries)
• Members of the Quebec City Tour Guide Association
• Members of the Canadian Museums Association
• Destination Québec cité Privilege Card holders
• Museum staff via the Accès intermusée program
• Members of the Association of Art Museum Directors
• Members of the National Assembly 

No. If you have preferential access, you can get your ticket on site at the ticket counter.

Gift certificates can only be purchased at the MNBAQ ticket counter. 

Yes. There is a paid parking lot near the Charles-Baillairgé Pavilion. Anticipate a few minutes of outdoor walking along Wolfe-Montcalm Avenue to reach the Pierre Lassonde Pavilion on Grande Allée. 

The museum parking lot has a limited number of spaces. Please check for alternatives in case it is full when you arrive.

Yes, a free cloakroom is available at the entrance to the Pierre Lassonde Pavilion (179 Grande Allée W., Québec City). 

The following items are not permitted in the galleries:

• Food and drinks
• Umbrellas
• Oversized backpacks and large handbags
• Cameras with flash 

No, because food and drink are not allowed in the galleries. 

Yes, wheelchairs are available at the MNBAQ. They are free of charge and do not require a reservation. 

• Talk to the cloakroom or ticket counter staff.
• Outside opening hours, you can contact MNBAQ security at 418-643-8119. 

Yes, you can enjoy free Wi-Fi access on your laptop or smartphone. 

Yes, the MNBAQ Librairie-Boutique is free to access without a ticket during opening hours. 

Yes, there are two places to eat at the Musée national des beaux-arts du Québec: Café Québecor or the to-go counter. We’d be happy to serve you even if you’re not visiting the Musée!

Generally, the MNBAQ is less busy at lunchtime and at the end of the day. 

It depends. It generally takes about an hour to visit a single exhibition, but it can take an entire day to visit the museum campus and its pavilions.

Some tours are included with an admission ticket, and spaces are limited. Other tours, such as the Stroller museum tour our or group tours, require a reservation. 

The MNBAQ does not lend audio guides, as the audio content for exhibitions can be accessed from the MNBAQ website on your smartphone. 

The MNBAQ does not lend headphones, but they can be purchased at the Librairie-Boutique if needed. 

Yes, you can take photos in the galleries, but tripods and flash photography are prohibited. 

• You are welcome to draw in the Musée’s collection rooms, using pencil or coloured pencil only.
• However, you must not set up large objects in passageways or in front of emergency exits. 

Only service animals are permitted, namely:

• Mira-certified animals
• Guide dogs from the Lions Foundation of Canada 

Accessibility is one of the MNBAQ’s priorities. Visit this page to learn about our accessibility policy.

Entry is free for children aged 12 and under, but you must reserve a ticket. 

We regularly offer tours designed specifically for families. Please check the programming for more information.

Yes, strollers are available at the MNBAQ. They are free of charge and do not require a reservation. 

• The MNBAQ has a nursing room, a quiet, softly lit space where families can feed and change their little ones.
• Many of the restrooms also have changing tables.
• Children aged 12 and under must be accompanied by an adult to access the galleries. 

• No running.
• No touching the artwork.
• No shouting.
• Children aged 12 and under must be accompanied by an adult to access the galleries. 

The MNBAQ only authenticates and appraises works as part of its acquisition process, when works are being prepared to join the national collection. 

• For reasons of independence and impartiality, the MNBAQ cannot favour one company over another, nor can it provide references. If you are looking to have art appraised, we recommend that you contact:
• A gallery owner
• An antique dealer
• An auctioneer
• Most of Canada’s major commercial galleries are members of the Art Dealers Association of Canada. 

To submit an acquisition proposal, we invite you to consult the main steps of the process and to complete the donation form.